Terms & Conditions
Welcome to Wags Gear. By using our website, requesting a quote, purchasing products, or engaging our services, you agree to the following Terms and Privacy practices.
We aim to keep things simple, fair, and transparent.
1. Website Ownership
This website is owned and operated by Wags Gear Pty Ltd.
All branding, product descriptions, images, and content form part of the Wags Gear website. Some product images and materials may be supplied by our trusted suppliers or dealer partners and remain the property of those businesses.
Content from this website may not be copied, reused, reproduced, or distributed without written permission from Wags Gear or the original owner where applicable.
2. Copyright & Content Use
All content on this website including:
• images
• logos
• written content
• product descriptions
• website design elements
is protected under copyright law.
Content may not be copied, downloaded, reproduced, or redistributed without permission from Wags Gear or the relevant copyright owner.
If you wish to use any material from our website, please contact us first.
3. Liability
While Wags Gear aims to provide accurate information and quality products, we cannot guarantee that all website information will always be completely error-free or up to date.
Wags Gear is not liable for any loss, damage, or inconvenience resulting from the use of this website or products supplied, except where required under Australian Consumer Law.
Customers are responsible for using products correctly and following manufacturer guidelines and safety instructions.
4. Using Our Website & Quote Forms
Customers may request pricing or availability using our quote request forms.
After submitting a request, a member of the Wags Gear team may contact you to confirm:
• pricing
• product availability
• delivery or pickup arrangements
• payment options
Where payment is required, Wags Gear may provide secure payment options including Stripe payment links, bank transfer, or other approved payment methods.
By requesting a quote or placing an order, you agree to:
• provide accurate contact and delivery information
• complete payment as agreed prior to collection or delivery unless otherwise arranged
• communicate respectfully with our team
Wags Gear reserves the right to decline or cancel quotes or orders where necessary.
5. Information We Collect
When using our website, requesting quotes, purchasing products, or using our services, we may collect information including:
• name
• phone number
• email address
• delivery or billing address
• order information
• trailer registration details where applicable
• browser or device information used to access the website
This information is collected only where necessary to provide our services.
6. Why We Collect Information
Customer information may be used to:
• process orders or transport services
• respond to quote requests
• arrange deliveries or pickups
• register trailers with Queensland Transport where required
• send invoices, receipts, or order updates
• provide warranty or service information
• improve website functionality and customer experience
7. Marketing & Customer Communications
If you purchase a product or service from Wags Gear, we may occasionally send:
• product updates
• service notifications
• promotional offers or announcements
These communications may be delivered through our email communication platform Omnisend.
Customers may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
Important service communications such as invoices, delivery notifications, warranty information, or order updates may still be sent where necessary to complete services.
8. Who We Share Information With
Customer information may be shared with trusted third parties where required to complete services or comply with legal obligations. These may include:
• Queensland Transport for trailer registrations
• freight drivers or subcontractors involved in delivering products
• Stripe for secure payment processing
• finance partners such as Ausloans where finance applications are submitted
• Omnisend for marketing emails and communication
• Xero for invoicing, accounting, and financial record management
• website developers, marketing providers, or support partners assisting with website operations
Wags Gear does not sell, rent, or trade customer information.
9. Data Security
Wags Gear takes reasonable steps to protect customer information.
We use secure systems, encrypted payment platforms, and restricted access to sensitive information.
Only authorised staff may access customer data where required to perform business operations.
10. Cookies
Our website uses cookies to improve website functionality and browsing experience.
Cookies help us understand how visitors interact with our website so we can improve performance and usability.
Users may disable cookies through their browser settings if preferred.
11. Your Rights
Customers may request to:
• access personal information we hold
• correct or update their information
• unsubscribe from marketing communications
• request deletion of personal information where legally permitted
Some information may be retained where required for legal, financial, or regulatory reasons such as trailer registrations or accounting records.
12. Payment Disputes & Chargebacks
Payments made through secure payment providers such as Stripe are subject to the terms and dispute processes of those providers.
If a customer has any concerns regarding a payment, order, or service, we encourage them to contact Wags Gear directly so we can resolve the matter promptly.
Unauthorised chargebacks or payment disputes raised without first contacting Wags Gear may be investigated and relevant transaction information may be provided to the payment provider to support the original transaction.
13. Policy Updates
Wags Gear may update these Terms and Privacy practices from time to time.
The most current version will always be published on the Wags Gear website.
By continuing to use our website or services, customers agree to the latest version of these terms.
14. Contact Wags Gear
If you have any questions regarding these Terms or Privacy practices, please contact us:
Wags Gear
Phone: 0408 825 249
Email: [email protected]
We’re always happy to help!
Updated: 13 March 2026